We have compiled a list of frequently asked questions at Éco Bac Solution. If you have any further questions, please contact us and we will be happy to answer them.
What size container should I choose?
Consider the type and quantity of waste, as well as its weight. For example, concrete, being heavier, requires a 10-yard container. (See list)
What are the dimensions of the containers at Éco Bac Solution?
We offer 10, 16, 20, and 25 cubic yard containers for dry materials. Our economical containers are perfect for tight spaces like alleyways and small yards.
What materials are accepted or refused?
We accept: wood, metals, plastic, glass, gypsum, shingles, aggregates, construction debris, appliances, post-disaster waste, asbestos.
We refuse: tires, propane, chemicals, toxic, flammable, radioactive, corrosive products, oil, paint, hazardous household products, contaminated soil.
Contact your municipality, ecocentre or Recyc-Québec to dispose of unaccepted materials.
Is a container suitable for a parking lot entrance?
Consult our dimensions to determine the space required. Mini-container deliveries require less space, making them ideal for urban areas.
Is someone required to be present during the delivery?
No, but be specific in your delivery instructions. If no one is available, you will be responsible for any relocation costs. Ensure unobstructed access to the container during pickup.
Can I place the container in the street?
Please apply to your municipality, as a permit is required. Our team will ask you for proof of eligibility.
What happens to the recovered materials?
They are transported to sorting centers recognized by the Ministry of the Environment. Éco Bac Solution does everything possible to recycle as much material as possible.
How long can the container be kept?
The rental includes a 10-day period, or as agreed. An additional fee of $15 per day applies. You must contact us once the rental is complete.
When will the container be collected?
We can pick it up on the day of your call or the next day.
How long should I rent my container for?
Plan the duration of your project as accurately as possible. While we offer flexible scheduling, it's best to have a well-planned timeline to avoid last-minute costs.
What are the payment options?
We accept payments by Interac e-Transfer, credit card or cash.
When will I be billed?
You must pay for your rental upon receipt of the container.
What are RDDs?
Household hazardous waste (HHW) must not be placed in the containers. We offer a collection service when your container is picked up, for a fee of $45 per bin. No explosive, aerosol, or highly flammable products should be placed in our bins, in accordance with government transportation regulations.
What are the terms and conditions?
TERMS & CONDITIONS – ECO BAC SOLUTION INC.
1. Additional charges
Additional charges may apply depending on the situation when renting a container:
- On-site handling or debris removal: starting at $95 tax
- Container overfilling: starting at $145 tax
- Exceeding the maximum tonnage: starting at $225 taxes
- Reinforced concrete: $5 surcharge taxes / tonne
- Oversized concrete: $10 surcharge taxes / tonne
- Prohibited item discovered during sorting: fees applied according to the type of product (photos required)
- Contamination fee (materials not compliant with CRD): $145 taxes
- Outside your service area: starting at $95 taxes
- Delivery via alley: $95 tax
- Additional waiting time: $95 tax / hour (after 30 minutes)
- Unnecessary trip: $195 tax
(A relocation fee may apply.)
- Mechanical or manual scraping: $95 tax
- Cancellation less than 24 hours in advance: $75
- Invalid credit card after 3 attempts: $25 tax / additional attempt
- Overnight delivery: starting at $95 tax
- Fuel surcharge: 2% of the pre-tax amount
2. Prohibited materials
Household waste, tires, sofas, couches, mattresses, carpets, hazardous, toxic, flammable or explosive products, aerosol cans, liquids (oil, gasoline, solvents), asbestos, contaminated soil or sand, animal carcasses, batteries, ammunition, infectious medical waste.
Applicable fees:
- $50 per propane tank
- Other prohibited products: fresh, depending on the sorting center
Unmixed materials:
For soil, concrete, asphalt, or brick packages, no other waste is accepted. Any mixture will be charged according to the mixed category.
3. Exceeding limits, contamination, and refusal to collect waste
- No waste should exceed the height of the container.
- In case of overflow: reorganization or second container.
- Collection may be refused if the item is excessively heavy, access is impossible, or the contents are non-compliant.
- The customer is responsible for waste added by third parties.
4. Conditions of access, site and responsibilities
- The client must ensure accessibility (thawing, snow removal, sanding).
- Possible winter charges.
- It is forbidden to move the container or mobile warehouse.
- Eco Bac Solution assumes no responsibility for damage to the ground.
- The customer is responsible for any damage to the container.
5. Container removal
- 48 hours' notice required.
- No automatic collection after 10 days.
6. Radioactive detection, rare cases
- If a shipment is detected as radioactive, all site fees will be charged.
7. Storage Units
- $500 deposit before delivery; refunded after inspection.
- Delivery/pickup fee: $390
- Monthly rental: $300/month (30 days)
- Renewal: $300/month additional
- Daily fee: $10/day after monthly period
8. Municipal permits and installation
- Municipal permit required if installed outside private land.
- Access must remain free at all times.
9. Billing and non-payment
- Contents can be returned to the delivery address if the invoice is not paid.
10. Policy changes
- The policy may be changed at any time without notice
What size container should I choose?
Consider the type and quantity of waste, as well as its weight. For example, concrete, being heavier, requires a 10-yard container.
What are the dimensions of the containers at Éco Bac Solution?
We offer 10, 16, 20, and 25 cubic yard containers for dry materials. Our economical containers are perfect for tight spaces like alleyways and small yards.
What materials are accepted or refused?
We accept: wood, metals, plastic, glass, gypsum, shingles, aggregates, construction debris, appliances, post-disaster waste, asbestos.
We refuse: tires, propane, chemicals, toxic, flammable, radioactive, corrosive products, oil, paint, hazardous household products, contaminated soil.
Contact your municipality, ecocentre or Recyc-Québec to dispose of unaccepted materials.
Is a container suitable for a parking lot entrance?
Consult our dimensions to determine the space required. Mini-container deliveries require less space, making them ideal for urban areas.
How do I schedule the collection of my container?
Go directly to our website and fill out the request form at the bottom of the page. In just a few clicks, your request will be sent to our team.
Once the form is completed, our team will arrange the pickup within 48 hours of your request.
Is someone required to be present during the delivery?
No, but be specific in your delivery instructions. If no one is available, you will be responsible for any relocation costs. Ensure unobstructed access to the container during pickup.
Can I place the container in the street?
Please apply to your municipality, as a permit is required. Our team will ask you for proof of eligibility.
What happens to the recovered materials?
They are transported to sorting centers recognized by the Ministry of the Environment. Éco Bac Solution does everything possible to recycle as much material as possible.
How long can the container be kept?
The rental includes a 15-day period, or as agreed. An additional fee of $10 per day applies. You must contact us once the rental is complete.
When will the container be collected?
We will arrange the pickup within 24 to 48 hours of your call.
How long should I rent my container for?
Plan the duration of your project as accurately as possible. While we offer flexible scheduling, it's best to have a well-planned timeline to avoid last-minute costs.
What are the payment options?
We accept payments by Interac e-Transfer, credit card or cash.
What are RDDs?
Household hazardous waste (HHW) must not be placed in the containers. We offer a collection service when your container is picked up, for a fee of $45 per bin. No explosive, aerosol, or highly flammable products should be placed in our bins, in accordance with government transportation regulations.
What are the terms and conditions?
TERMS & CONDITIONS – ECO BAC SOLUTION INC.
1. Additional charges
Additional charges may apply depending on the situation when renting a container:
- On-site handling or debris removal: starting at $95 tax
- Container overfilling: starting at $145 tax
- Exceeding the maximum tonnage: starting at $225 taxes
- Reinforced concrete: $5 surcharge taxes / tonne
- Oversized concrete: $10 surcharge taxes / tonne
- Prohibited item discovered during sorting: fees applied according to the type of product (photos required)
- Contamination fee (materials not compliant with CRD): $145 taxes
- Outside your service area: starting at $95 taxes
- Delivery via alley: $95 tax
- Additional waiting time: $95 tax / hour (after 30 minutes)
- Unnecessary trip: $195 tax
(A relocation fee may apply.)
- Mechanical or manual scraping: $95 tax
- Cancellation less than 24 hours in advance: $75
- Invalid credit card after 3 attempts: $25 tax / additional attempt
- Overnight delivery: starting at $95 tax
- Fuel surcharge: 4% of the pre-tax amount
2. Prohibited materials
Household waste, tires, sofas, couches, mattresses, carpets, hazardous, toxic, flammable or explosive products, aerosol cans, liquids (oil, gasoline, solvents), asbestos, contaminated soil or sand, animal carcasses, batteries, ammunition, infectious medical waste.
Applicable fees:
- $50 per propane tank.
- Other prohibited products: fresh depending on the sorting center.
Unmixed materials:
For soil, concrete, asphalt, or brick packages, no other waste is accepted. Any mixture will be charged according to the mixed category.
3. Exceeding limits, contamination, and refusal to collect waste
- No waste should exceed the height of the container.
- In case of overflow: reorganization or second container.
- Collection may be refused if the item is excessively heavy, access is impossible, or the contents are non-compliant.
- The customer is responsible for waste added by third parties.
4. Conditions of access, site and responsibilities
- The client must ensure accessibility (thawing, snow removal, sanding).
- Possible winter charges.
- It is forbidden to move the container or mobile warehouse.
- Eco Bac Solution assumes no responsibility for damage to the ground.
- The customer is responsible for any damage to the container.
5. Container removal
- 48 hours' notice required.
- No automatic collection after 15 days.
6. Radioactive detection, rare cases
- If a shipment is detected as radioactive, all site fees will be charged.
7. Storage Units
- $500 deposit before delivery; refunded after inspection.
- Delivery/pickup fee: $390.
- Monthly rental: $300 / month (30 days).
- Renewal: $300/month additional.
- Daily fee: $10/day after monthly period.
8. Municipal permits and installation
- Municipal permit required if installed outside private land.
- Access must remain free at all times.
9. Billing and non-payment
- The contents can be returned to the delivery address if the invoice is not paid.
10. Policy changes
- The policy may be changed at any time without notice.
